Terms & Conditions & Privacy Policy - Choosewellbeing
Choosewellbeing Terms, Delivery, Returns, Privacy Policy & Medical Disclaimer
This page outlines the terms and conditions relating to the Choosewellbeing online shop, website information, medical disclaimer, delivery and returns policy, and privacy policy.
Choosewellbeing is operated by Sue Jaycock, sole trader, trading as Choosewellbeing.
If you have any questions, please contact us at:
Online Shop Terms & Conditions
By using this website and placing an order through Choosewellbeing, you agree to the terms and conditions set out on this page.
We aim to ensure that all information on this website is accurate and up to date. However, errors, omissions or product changes may occasionally occur. We reserve the right to update product information, prices, specifications and website content when necessary.
Product Information
We do our best to ensure that all product descriptions, images, prices and specifications are accurate.
There may occasionally be product updates or specification changes from manufacturers which are outside of our control. We reserve the right to update product design, packaging or specification information without prior notice.
Where possible, we will inform customers if any significant product changes affect an order.
Prices
All prices shown on this website are in GBP (£).
Choosewellbeing is operated by Sue Jaycock, sole trader trading as Choosewellbeing, and is not VAT registered. Therefore, VAT is not charged on purchases.
Prices may be changed without prior notice. The price charged will be the price displayed at the time the order is placed.
Payment
Payment is taken securely through the payment options available at checkout.
Choosewellbeing does not store your full card details.
Orders will only be processed once payment has been received successfully.
Delivery
Orders are normally dispatched using Royal Mail or an alternative courier service, depending on the item ordered.
We aim to process and dispatch orders within 2 working days, subject to stock availability.
Orders placed at weekends or on bank holidays will be processed on the next working day.
Delivery times are estimates only and cannot be guaranteed once an item has been dispatched, as delivery services are outside of our control.
If there is likely to be a delay with your order, we will contact you as soon as possible.
Order Cancellation and Cooling-Off Period
Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods if you change your mind.
Cancellation requests must be made by email to:
Once cancellation has been confirmed, you then have a further 14 days to return the item.
Returned items must be returned in suitable packaging and should be:
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unused
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unopened where applicable
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in their original packaging
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in a clean and resalable condition
Return postage costs are the responsibility of the customer unless the item is faulty, damaged or incorrect.
Refunds will be processed once the returned item has been received and inspected.
Refunds will be made using the same payment method used for the original purchase.
Non-Faulty Product Returns
If you wish to return an item because it is unsuitable, please email us within 14 days of receiving your order.
Please include:
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your name
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your order number or proof of purchase
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the item you wish to return
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the reason for return
Please wait for confirmation and return instructions before sending the item back.
Returned items must be unused, unopened where applicable, in their original packaging and in a resalable condition.
We recommend using a tracked or signed-for delivery service when returning items.
Choosewellbeing cannot be responsible for items lost in transit during return shipping.
Hygiene and Personal Use Products
Some products sold on this website, including red light therapy devices and oral appliances, are considered personal-use items.
For hygiene and safety reasons, we cannot accept returns of personal-use products that have been used, worn, applied to the body, or removed from sealed hygiene packaging, unless the item is faulty or not as described.
Customers may inspect an item as they would in a shop, but once a product has been used, worn or applied to the body, it cannot be returned for hygiene and safety reasons.
This does not affect your statutory rights if an item is faulty, damaged, not as described or not fit for purpose.
Damaged or Incorrect Goods
If your order arrives damaged or incorrect, please notify us within 2 working days of receipt.
Please email:
Please include:
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your name
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your address
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your contact number
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your order number or invoice number
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a description of the problem
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photographs showing the damage or issue
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photographs of the packaging, where relevant
Please retain the item and packaging, as they may be required for inspection.
If damage is obvious upon delivery, please refuse the parcel if possible and contact us immediately.
Faulty Products
If an item develops a fault, please contact us as soon as possible so we can advise you on the next steps.
Please email:
Please include your order number, a description of the fault, and photographs or videos if helpful.
If an item is faulty, not as described, or not fit for purpose, we will advise on repair, replacement or refund options as appropriate.
This does not affect your statutory rights.
Deductions from Refunds
If a returned item or its packaging is damaged, incomplete, used, dirty, or not in a resalable condition, we reserve the right to make an appropriate deduction from the refund.
This may apply where the item has been handled more than necessary to inspect it, or where the product or packaging has been reduced in value.
If an item is returned in a condition that requires repair, cleaning or replacement packaging before resale, the cost may be deducted from the refund.
This does not affect your statutory rights if an item is faulty or not as described.
Medical Disclaimer
The information provided on this website is for general informational purposes only and is not intended as a substitute for professional medical advice, diagnosis or treatment.
Always seek advice from your doctor or another qualified healthcare professional regarding any medical condition, treatment plan or health concern.
Do not rely on information on this website as a substitute for professional medical advice.
If you believe you may have a medical condition, you should seek medical attention promptly.
Product information is provided to help you make an informed choice and should not replace professional medical guidance.
Individual results may vary.
Limitation of Liability
Nothing in these terms will:
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limit liability for death or personal injury resulting from negligence
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limit liability for fraud or fraudulent misrepresentation
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exclude liabilities that cannot be excluded under UK law
Choosewellbeing will not be liable for any loss or damage arising from misuse of products, failure to follow manufacturer instructions, or reliance on website information as a substitute for medical advice.
Privacy Policy
Choosewellbeing is committed to protecting your privacy and handling personal data responsibly.
Personal data is processed in accordance with UK GDPR and the Data Protection Act 2018.
What Personal Data We Collect
We may collect personal information when you:
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place an order
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create an account
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contact us with an enquiry
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subscribe to our newsletter
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complete a website form
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leave a product review
This information may include:
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your name
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billing and delivery address
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email address
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telephone number
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order details
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payment confirmation details
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enquiry details
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marketing preferences
We do not store your full card payment details.
How We Use Your Personal Data
Personal information may be used for the following purposes:
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processing and fulfilling orders
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communicating with you about your order
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arranging delivery
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responding to enquiries
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providing customer service support
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maintaining financial and tax records as required by law
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sending occasional updates or offers if you have consented to receive them
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improving our website, products and customer service
Lawful Basis for Processing Data
We process personal data where it is necessary for one or more of the following reasons:
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to fulfil a contract with you when you place an order
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to comply with legal obligations, such as financial record keeping
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where you have given consent, such as subscribing to email updates
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where we have a legitimate interest in responding to enquiries, improving services and running our business responsibly
Email Marketing
If you choose to subscribe to our newsletter or email updates, we may send you occasional news, offers, product information or helpful wellbeing content.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at:
We will not send you marketing emails unless you have given permission for us to do so.
Sharing Personal Data
We only share personal data when necessary.
This may include sharing relevant information with:
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payment processors
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delivery companies or couriers
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website and e-commerce service providers
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email marketing providers, if you have subscribed
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professional advisers where necessary
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legal or regulatory authorities where required by law
We do not sell or distribute personal data to third parties for marketing purposes.
Data Storage and Security
We take appropriate technical and organisational measures to protect personal information from loss, misuse, unauthorised access or disclosure.
Personal data will only be retained for as long as necessary to fulfil the purposes for which it was collected, or for as long as required by law.
Order and financial records may be kept for the period required for accounting and tax purposes.
Cookies and Website Tracking
This website may use cookies and similar technologies to help the website function properly, improve user experience, analyse website traffic and support marketing activity.
Cookies may be used by Wix or other third-party services connected to the website.
You can control or disable cookies through your browser settings. Some parts of the website may not function correctly if cookies are disabled.
Your Data Rights
Under UK GDPR, you have rights relating to your personal data.
These may include the right to:
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request access to the personal data we hold about you
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ask for inaccurate information to be corrected
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request deletion of your personal data in certain circumstances
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object to certain types of processing
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request restriction of processing in certain circumstances
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withdraw consent for marketing emails at any time
To make a request, please email:
Data Controller
The Data Controller responsible for personal data is:
Sue Jaycock
Sole Trader trading as Choosewellbeing
Choosewellbeing is registered with the Information Commissioner’s Office (ICO).
ICO Registration Number: ZA130358
Complaints
If you have any concerns about how your personal data is handled, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO).
Errors and Omissions
Every effort is made to ensure that the information on this website is accurate. However, errors and omissions may occasionally occur.
We reserve the right to correct errors, update information and make changes to this website at any time.