Terms & Conditions & Privacy Policy - Choosewellbeing

This page outlines the terms and conditions relating to the Choosewellbeing online shop, website information, medical disclaimer and privacy policy.

Choosewellbeing is operated by Sue Jaycock, sole trader, trading as Choosewellbeing.

If you have any questions, please get in touch.

Online Shop Terms & Conditions

Product Information

There may occasionally be product updates or specification changes from manufacturers which are outside of our control. We reserve the right to change product design or specification without prior notice. Where possible we will inform customers if any significant changes occur.

Prices

All prices shown on the website are in GBP (£).

Choosewellbeing is operated by Sue Jaycock, sole trader trading as Choosewellbeing, and is not VAT registered, therefore VAT is not charged on purchases.

Prices may be changed without prior notice. The price charged will be the price displayed at the time the order is placed.

Delivery

Orders are normally dispatched using Royal Mail or an alternative courier service, depending on the item ordered.

We aim to process and dispatch orders within two working days, subject to stock availability.

Orders placed on weekends or bank holidays will be processed on the next working day.

Delivery times cannot be guaranteed once an item has been dispatched, as delivery services are outside of our control.

Cooling Off Period – Order Cancellation

Under the Consumer Contracts Regulations, you have 14 days from receiving your goods to cancel your order if you change your mind.

Cancellation requests must be made by email.

Once cancellation is confirmed you have a further 14 days to return the item.

Returned items must be:

unused
unopened
in original packaging
in a resellable condition

Return postage costs are the responsibility of the customer.

Damaged or Incorrect Goods

If your order arrives damaged or incorrect you must notify us within two working days of receipt.

Please provide:

your name, address and contact number
order number or invoice number
courier used for delivery
description of the problem
photographs showing the damage

Please retain the item and packaging as they may be required for inspection.

If damage is obvious upon delivery please refuse the parcel and contact us immediately.

Non-Faulty Product Returns

If you wish to return an item because it is unsuitable:

Email info@choosewellbeing.co.uk within 14 days of receiving the item.
Provide your name, address and proof of purchase.
Wait for confirmation and return instructions before sending the item back.

Returned items must:

be unused and unopened
be in original packaging
be in resalable condition

Return postage costs are the responsibility of the customer.

We recommend using a tracked or signed-for delivery service.

Please take photographs of the item and packaging before returning it.

Choosewellbeing cannot be responsible for items lost in transit during return shipping.

Refunds will be processed once the returned item has been inspected.

Refunds will be made using the same payment method used for the original purchase.

Hygiene and Personal Use Products

Some products sold on this website, including red light therapy devices and oral appliances, are considered personal use items.

Under the Consumer Contracts Regulations customers may inspect an item as they would in a shop. However once a product has been used, worn or applied to the body, it cannot be returned for hygiene and safety reasons.

For this reason we can only accept returns for these items if they are:

unused
unopened
in original packaging
in a fully resalable condition

If a returned item shows signs of use we reserve the right to refuse the return or deduct an appropriate amount from the refund.

This policy does not affect your statutory rights if an item is faulty or not as described.

Restocking Fees

If a returned product or packaging is damaged or not in a resalable condition we reserve the right to deduct up to 10% of the purchase price.

If the product is returned dirty or mildly damaged this may increase to 20%.

If an item is returned in a condition that requires repair before resale, the cost of repair may be deducted from the refund.

Product Faults

If an item develops a fault please contact us as soon as possible and we will advise you on the next steps.

Medical Disclaimer

The information provided on this website is for general informational purposes only and is not intended as medical advice.

Always seek advice from your doctor or other qualified healthcare professional regarding any medical condition or treatment.

Do not rely on information on this website as a substitute for professional medical advice, diagnosis or treatment.

If you believe you may have a medical condition you should seek medical attention promptly.

Products sold through this website, including red light therapy devices and oral appliances, are not intended to diagnose, treat, cure or prevent any medical condition.

Limitation of Liability

Nothing in this disclaimer will:

limit liability for death or personal injury resulting from negligence
limit liability for fraud or fraudulent misrepresentation
exclude liabilities that cannot be excluded under UK law

Privacy Policy (UK GDPR)

Choosewellbeing is committed to protecting your privacy and handling personal data responsibly.

Personal data is processed in accordance with UK GDPR and the Data Protection Act 2018.

Use of Personal Data

Personal information may be used for the following purposes:

processing and fulfilling orders placed through the online shop
communicating with you about your order
responding to enquiries
customer service support
maintaining financial records as required by law
sending occasional updates or offers if you have consented to receive them

Data Storage and Security

We take appropriate technical and organisational measures to protect personal information from loss, misuse or unauthorised access.

Personal data will only be retained for as long as necessary to fulfil the purposes for which it was collected or as required by law.

Sharing Personal Data

Personal data may be shared only when necessary:

where required by law
with service providers necessary to process orders (for example payment processors or delivery services)

We do not sell or distribute personal data to third parties for marketing purposes.

Access to Your Personal Data

You have the right to request a copy of the personal information we hold about you and request corrections where necessary.

Requests should be made by emailing info@choosewellbeing.co.uk.

Data Controller

The Data Controller responsible for personal data is:

Sue Jaycock
Sole Trader trading as Choosewellbeing

Choosewellbeing is registered with the Information Commissioner’s Office (ICO).

ICO Registration Number: ZA130358

Errors and Omissions

Every effort is made to ensure the information on this website is accurate. However errors and omissions may occur.